Kia Ora and welcome to Tussock Hill Vineyard. We are passionate about being an accessible and inclusive business. We aim to provide every guest with an amazing experience and are more than happy to work with you to make your experience wonderful.

Please know that we do not want to assume the following suits all guests. Please feel free to get in contact with any corrections, or your particular needs and we will try to accommodate as best we can.

Cellar Door/Restaurant

Our Cellar Door Restaurant has a drive in bay to pull in nearer to the entrance and a ramp leading to the wide front door. Please feel free to back a vehicle right on to the paved area at the front to let people out of the car. Most of the driveway is teddington chip (stones) so may be hard to navigate in a wheelchair until it compresses some more- we are more than happy to help with access if we are able.
Menus in larger font are available or by prior arrangement- we can email a word document menu to be read with a screen reader.

Service dogs are welcome in our Vineyard Retreats and in our Cellar Door restaurant.

We have one dedicated accessible bathroom in the restaurant and all of our toilets are gender neutral.

We are able to control all the lighting via an app to adjust the nearest lighting to your table.

You are welcome to breastfeed or bottlefeed in our restaurant, we also have a baby change in our accessible bathroom.

Please let us know ahead of time if you require any help to make your visit easier!

Korimako Vineyard Retreat, Cabin one is our more accessible unit. 

Details for users of wheelchairs and people with mobility issues:

• This unit has a dedicated accessible carpark for a vehicle right beside the door. The park is teddington chip (stones) which joins a concrete path leading to the front door.
• The front door has a key with a pull down lever handle. The door opens inwards. The doorway is 89cm wide. The light switches are between 95-102cm high. The heat pump controls are built into the wall and are up to 131cm high.
• The space on the side of the bed closest to the wall is 68cm
• The space on the side of the bed nearer to the window is 200cm
• Please note that the bed is slightly higher than usual and may be harder to get in. The height is just over 60cm and is lower than our other unit.
• The shower is roll in with grip rails and a seat. There is a turning circle in the bathroom but it is small for an electric chair.
• The toilet also has grab rails and is a higher toilet designed for people who may use wheelchairs. The sink is designed to be able to have a wheelchair be able to wheel under the counter, its top height is 85cm.
• The outdoor bath has high sides, we would welcome any suggestions on how to make this more accessible.
  

  For people with vision impairment

  We are happy to send through a word document of our compendium to allow anyone with a screen reader to access. We also have a larger print available.

  For people with hearing impairment

  Please let our staff know what we can do in advance and during your stay to assist

  For people with cognitive impairment

  Please let our staff know what we can do in advance and during your stay to assist

  For people of shorter stature

  Please note the bed is higher than usual due to the new mattress designs. The toilet is also higher than usual to accommodate a wheelchair user. The bench is 85cm high. We are able to provide a stool to assist access if needed for the bed and a separate one for the bathroom. The light switches between 95-102cm high. The heat pump controls are built into the wall and are up to 131cm high.

  Potential Difficulties:

  • The bed may still be a little high
  • The light switches to the sides of the beds are further around and may be hard to reach
  • The hanging height in the closest is taller
  • The heat pump controls are fitted to the wall and therefore may be out of reach.
  • The doors are heavy- both the front door and the sliding doors.

Kererū Vineyard Retreat Cabin two has an accessible bathroom, but has a high bed and would not suit a power chair. 

PLEASE NOTE- Vineyard retreat cabin two has a very high bed. Details are below.

Details for users of wheelchairs and people with mobility issues:

• This unit has access to the car park’s dedicated accessible park. The car park is teddington chip (stones) which joins a concrete path leading to the front door.
• The front door has a key with a pull down lever handle. The door opens inwards. The doorway is 89cm wide.
• The space on either the side of the bed closest to the wall is 79cm and 74cm Please note that the bed is higher than usual with a thick pillow top. It is 74cm high from the ground.
• The shower is wheel in in with grip rails and a seat. There is a turning circle in the bathroom
• The toilet also has grab rails and is a higher toilet designed for people who may use wheelchairs. The sink is designed to be able to have a wheelchair be able to wheel under the counter.

For people with vision impairment

We are happy to send through a word document of our compendium to allow anyone with a screen reader to access. We also have a larger print available.

For people with hearing impairment

Please let us know as we are able to provide a smoke detector that vibrates under your pillow in case of an emergency.

For people with cognitive impairment

Please let our staff know what we can do in advance and during your stay to assist

For people of shorter stature

Please note the bed is higher than usual due to the new mattress designs. The toilet is also higher than usual to accommodate a wheelchair user. The bench is 85cm high. We are able to provide a stool to assist access if needed for the bed and a separate one for the bathroom. The light switches between 95-102cm high. The heat pump controls are built into the wall and are up to 131cm high.

Potential Difficulties:

• The bed is very high.
• The light switches to the sides of the beds are further around and may be hard to reach
• The hanging height in the closest is taller
• The heat pump controls are fitted to the wall and therefore may be out of reach.
• The doors are heavy- both the front door and the sliding doors.