Terms and conditions
Tussock Hill is proud to be a small New Zealand family owned business.
Our online prices are shown in New Zealand dollars inclusive of GST. All transactions are billed in NZD. Our prices will change from time to time and we reserve the right to alter.
When you place an order with us we are not obliged to accept all orders received. We may decline for reasons such as overwhelming demand or legal age concerns. We will email you when we have accepted your order and to confirm the expected delivery date.
Cancellation of order:
We reserve the right to cancel any orders we cannot fulfill for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order.
We deliver within New Zealand and use New Zealand Couriers. Delivery should take between 2-3 working days and a day or two longer for rural deliveries. Please email us for a quote if you would like a delivery outside of New Zealand.
At busy times or during unforeseen events (natural disasters/pandemics etc) delivery may take longer than usual
We are not responsible for loss or damage to goods that are delivered to an incorrect address. Likewise we are not responsible for any products that are delivered to the address provided and then disappear.
If for some reason you’re unhappy with your purchase you may return it – if it is still unopened and the label hasn’t been damaged. Once we have received the undamaged item(s) in return we will refund within seven working days.
If the error is on our behalf we will also pay for return shipping.
If the items are damaged or lost in transit, please email us and we will arrange a replacement.
Secure Payment Policy
All Credit Card transactions are securely processed via Stripe Payment Gateway. We accept payment from all major credit cards
Any personal information you provide will only be used for the purpose of contact and shipping only. We will not distribute or sell your details to third parties.
After your purchase you may be contacted with an invitation to review your order. By ticking yes to the terms and conditions you agree that you consent to this invitation being emailed to you.
Under New Zealand law it is an offense to supply alcohol to a person under the age of 18. If you look under 25 years of age you’ll have to provide I.D. upon delivery. If you use our site to purchase alcohol and are under 18 years of age then you are breaking the law.
Licence Holder: Tussock Hill Vineyard Ltd
Licence number: 60/OFF/10/2020
Licence expiry date: 25 Day of February 2023. Please view our liquor licence here
Please email firstname.lastname@example.org with any further questions or feedback
Please enjoy our wine! We love what we do and are proud of the wine we make. We also encourage you to enjoy our wines in moderation and drink responsibly.